Dear Customer

Firstly, THANK YOU for becoming a valued customer of Restolex products.  Our mattresses are warrantied against any manufacturing defect for a period varying from 2 to 15 years from the date of purchase. For products with 2 years warranty period, within the first 1 year, the mattress will be replaced if there is any manufacturing defects as mentioned below. If the mattress is replaced after 1 year, the warranty would imply only for the remaining 1 year. For products with 5 to 15 years warranty period, during the first year the mattress will be replaced if there is any manufacturing defects as mentioned below. During the subsequent years, a prorated warranty will be applicable.

• All the products purchased should be registered under warranty within 30 days of the delivery to claim warranty.
• Warranty will be available only in case of product failure due to manufacturing defect.
• Product failure is limited to sagging of the core of the mattress.
• Warranty doesn’t cover depression of less than 1” up to 5” thick mattresses and 1.5” for more than 5” thick mattresses.
• Warranty will not be applicable to the wear and tear of the fabric and stitching from regular use. 
• Warranty does not cover preference in comfort level and firmness. At first your new mattress may feel a little different to the mattress you have been sleeping on and sometimes your body will tell you so. Your body will soon adjust to the benefit of your new mattress while your mattress also adjusts to your sleeping style. This may take few weeks and lead to differential softening. Flexible Polyurethane Foam does soften with normal use and this has no bearing on its performance
• Warranty does not cover any damages or sagging of the mattress due to improper size and condition of the cot, uneven resting surface and improper structural design of cot.
• Warranty will not cover the damage caused due to ironing. Warranty will not be applicable to any freebies.
• Stains occurring on the mattress tapestry after unpacking or removing the packing / poly bag and subsequent use at customer end will not be covered under the warranty.
• Opening of stitches (both quilt and tape edge) that is reported after 30 days of the delivery date will not be covered under the warranty.
• Quilt loose reported after 30 days of the delivery date will not be covered under the warranty.
• While the company will do its best to replace the defective mattress at the earliest, the actual time required for replacement will depend on the availability of the product.
• Size variation is acceptable ±0.5” for the Length, Width & thickness of the mattresses from the specified sizes. Your mattress has been specially packed for transit safety and It may take 2-3 days for the length and width to settle down to its actual size, after it has been taken out of its tight packaging.
• Warranty is not applicable for any smell that may occur during usage in an enclosed environment, moisture in air due to the surrounding environment / use of air conditioner, excessively wet surface and pouring of liquid on the mattress.
• Warranty does not cover user inflicted damages, damages caused to the mattress due to infestation of insects, bugs, and rodents and damage due to any natural calamities.
• Warranty will be available only under the proper use of the product.
• Warranty its valid only if the product is purchased to avail warranty from an authorized dealer, distributors, exclusive stores, website & authorized marketplace.
• Warranty will be exercised (as per applicable terms) by replacing the damaged product with an identical product. If identical product is not available at the time of product failure a similar substitute of equal or higher value will be provided or a discount will be provided basis the pro rata calculation towards the purchase of new mattress from Restolex.
• The final decision of the warranty will be made by Restolex Coir Products Pvt Ltd.
• Disputes, if any subject to Bangalore jurisdiction only.
• This warranty policy shall be effective from the 1st of January 2025 and supersedes any and all previous policy/ies, whether written or oral.